Refund policy
Last updated: July 1, 2026
Returns
We have a 30-day return policy for unopened supplements. You have 30 days after your item is delivered to request a return.
For change-of-mind returns, supplements must be unopened and unused, with their original seals intact and in their original packaging. Please retain your order details or proof of purchase.
You are responsible for arranging and paying for return postage for change-of-mind returns. We cover return postage for faulty or incorrect items.
How to start a return
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
To start a return, sign in to your customer account, open your order and submit a return request. You can also write to us using our contact information.
If your return is approved, we will provide you instructions on how and where to send your package to complete your return.
Please request a return before sending products so we can provide the correct return instructions and address. This does not limit your statutory cancellation or refund rights.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exceptions and non-returnable items
Opened or unsealed supplements are excluded from our voluntary change-of-mind return policy. Sealed products that are unsuitable for return for health protection or hygiene reasons cannot be returned for a change of mind once unsealed after delivery, where the applicable legal exemption applies. This does not affect your rights if an item is faulty, damaged, not as described or supplied incorrectly.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
United Kingdom returns and cancellations
If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.
After you tell us you wish to cancel, you must return the goods to us within 14 days.
We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
For returns, exchanges, cancellations or damaged items, use the return request option in your customer account where available, or write to us using our contact information.
Customer support: support@shopnutrafol.com.